Refund & cancellation policy
Scope
This policy applies to paid individual financial planning consultations and plan review sessions booked through Node Lattice Savings Planning Co., Ltd. (TIN 0105292596539).
Cancellations by you
- More than 48 hours before the scheduled start: full refund of any prepaid fee, or one free reschedule within 90 days (your choice).
- Within 48 hours: 50% refund of the prepaid consultation fee, or reschedule once within 60 days subject to availability.
- No-show without notice: no refund; you may book a new session at the then-current rate.
Timeframes above are proposed market-consistent defaults until the business confirms written policy.
Cancellations by us
If we cancel (illness, office closure, or scheduling error), you receive a full refund or priority reschedule at no extra charge.
After the session starts
Once a consultation or review has begun, fees are non-refundable for time already delivered. If we mutually agree to stop early, we may prorate unused prepaid blocks—documented in email.
Deposits
If a deposit is required to hold a slot, it is applied to the session fee. Deposits follow the same cancellation windows unless a written quote states otherwise.
How to request a refund
Email info@node-lattice.digital or call +66-76-219-735 with your name, session date, and payment reference. We respond within 5 business days and process approved refunds within 14 business days to the original payment method where possible.
Rescheduling
One reschedule per booking is included when requested outside the 48-hour window. Additional changes may incur an administrative fee if confirmed at booking.
Exceptions
Nothing in this policy limits your statutory rights under the Thai Consumer Protection Act for misleading representations or services not supplied as described.